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What is a cue sheet?

A cue sheet is an industry standard document that lets everyone know what music has been used in a specific TV show, film, production or video. This is available when viewing your orders online under Account > Orders.


My account

Can I try the music before I buy it?

Absolutely! We offer high quality trial tracks with no watermarks so that you and your clients can get a real idea of how the finished production will look and sound. Simply register.

I have a subscription and I've run out of downloads. How do I get more?

Simply speak to your account manager or contact us asking for more.

Where can I get my invoice, license and the music I have purchased?

This is all available to download from your account section.



How do I purchase the music?

Our online purchasing process is designed to be as simple as possible. From your search results, simply click ‘add to cart’ and follow the step-by-step process to input your project name, company and billing details.

Can I pay via PayPal?

Online customers are able to use PayPal as a payment option. This is not yet available for payment of account-managed licenses but we’re working on it.

Why have I been charged VAT?

We are a VAT registered company and if you are based in the UK we have to charge you VAT at the current rate of 20%. If you are within the EU VAT area and have not provided a valid VAT number (including country code) we have to charge VAT at the rate applicable in your country. If you think you’ve been charged VAT incorrectly please contact the billing team.

I’m not happy with my track, can I get a refund?

We cannot guarantee a refund on online purchases unless there is a technical defect with a file and we are notified within 48 hours of purchase. To request a refund, please contact us and we'd be happy to help. Refunds will be issued to the card used at the time of purchase and will processed within 15 working days.



What is YouTube Content ID?

Content ID allows copyright owners to identify YouTube videos that include content that belongs to them. As a YouTube creator, it is important that you understand the permitted usage of music in your videos as this may affect the status of your uploaded content.

What does YouTube monetization mean?

In short, this is how you can earn money from advertising based on the number of views your video gets.

YouTube has integrated this system into your YouTube account. To access this, simply open your YouTube channel homescreen and select ‘Video Manager’ from the menu. You should then see a submenu with the label ‘Monetization’.

Monetization requires you to agree to YouTube's terms and conditions for advertising. Once you have agreed to these terms, you can allow ads to run alongside your videos and YouTube will share a portion of the ad revenue generated with you.

What is Google AdSense?

AdSense (or Google AdSense) is an advertising service managed by Google. It is designed for website publishers who want to display targeted text, video or image advertisements on website pages and earn money when site visitors view or click the ads. The video element is integrated into YouTube, which is why you may have heard about it in relation to monetization. Google explain this in more depth.

Do I need to buy a license to use your music on my YouTube videos?

Our Creator license will cover most personal and non-commercial use. However, if you intend to monetize or make advertising revenue from your videos, you need to purchase a Creator + or Professional license.

Does my Audio Network license include ad-blocking?

A Creator license will not remove ads from your videos. If you want to block third party ads or monetize your YouTube videos then you will need to purchase a Creator + or Professional license.

Why am I seeing a claim notice on my YouTube account?

YouTube’s Content ID system automatically detects copyrighted material and serves a notice when it finds it. If you have the correct license, you can use our YouTube monetization code to clear this claim. Once you have entered your code, it can take up to 48 hours for your claim to clear. For more info on YouTube Content ID see our useful links section. If you have purchased a Creator license (previously Home & Student) and you do not intend to monetize your videos then no further action is required.

If you don't want to monetize your video, simply click 'Acknowledge' when YouTube sends you the copyright notice. Your video will then be cleared to stay up.

What is a YouTube monetization code?

Our YouTube monetization code is required to clear YouTube copyright claims that occur when you use Audio Network music in your videos but we have developed this code to speed up the process for you.

How do I use my YouTube monetization code?

Follow these instructions to clear your video using the monetization code:

  1. In Video Manager, select Copyright Notices.
  2. Underneath your video, click the link that says Includes copyrighted content.
  3. Click File a Dispute and then select I have a license or permission from the proper rights holder to use this material.
  4. After confirming you wish to dispute, place your code in the Reason for Dispute box.
  5. Your video will be cleared within 48 hours.

Where is my YouTube monetization code?

The code is a four word code and can be found in the following places:

  • Order confirmation page
  • Confirmation email

Codes related to previous purchases can be found under Account > Orders

Some useful links for YouTube Creators

We have compiled a list of links to some trusted resources that you may find helpful:



How do I search for music on your site?

You can search by genre, mood, instrumentation or just by typing in keywords into our search bar (ie, ambient, upbeat, building, etc.) We also have an extensive collection of playlists for you to choose from.

What's the difference between sync and master rights?

Our guide to music rights explains all.

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